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Field Service Technician

​Los Angeles
Reference number: 15168

 

 

Summary:


The Field Service Technician is a remote/home-based position required to travel within the Los Angeles area. Primary responsibility of this role is to provide customer support and perform installation, troubleshoot service, modification, and repair for the client’s equipment. The ability to effectively communicate, both verbally and in writing, technical details concerning RATIONAL USA equipment, accessories, consumables, and spare parts to support customers and our business partners is crucial to the success of this position environment.

 

Key Responsibilities:

 

  • Troubleshoot and diagnose equipment in the assigned region and surrounding area
  • Install, modify and repair RATIONAL equipment
  • Requires moving, leveling, and setting of heavy equipment
  • Provide clear technical support to customers as well as internal team members
  • Must be able to maintain an organized work vehicle and keep all required parts stocked at all times
  • Maintain all assigned and calibrated test equipment and tools in good working condition
  • Complete service reports, timesheets, expense reports as well as parts reordering forms in a timely manner.  Must also be able to complete additional reports as requested.
  • Monitor equipment conditions and recommend/sell preventative maintenance programs
  • Provide on-call support to customers via scheduled on-call times or as business needs arise

 

Qualifications:

 

  • High School Diploma preferred.
  • Minimum 2-3 years’ experience troubleshooting industrial electric and gas equipment; preferably in the food equipment industry
  • Required plumbing knowledge
  • Ability to perform piping, soldering and brazing of copper, brass and stainless steel piping
  • Able to work in fast-paced environment independently
  • Must have clean driving record
  • Well-spoken with the ability to exhibit good judgment
  • Ability to read and interpret documents such as procedural manuals
  • Ability to write routine reports using computer
  • Ability to speak effectively before groups of customers or employees of organization
  • Ability to travel on short notice
  • Must be able to work on-call which includes nights, weekends and holidays

 

 

 

Our offer
Do you like to have a clear view and accountability for your area of responsibility? Very good. We have a lean and process-oriented organisation that places value on craftsmanship and does not let you forget to enjoy your work with a variety of tasks - together in a qualified team that supports you at all times. You will be working at the heart of our business, helping to put a satisfied smile on our customers' faces. But your satisfaction is also important to us. In addition to attractive benefits, your future is in the best hands with us. We offer you a stable and safe working environment, characterised by strong cohesion and mutual trust.

Our company
Thanks to its employees, RATIONAL is the world market and technology leader when it comes to hot food preparation. Above all, the experienced craftsmanship and creativity of our employees are driving us forward. Together we achieve great successes of which we can be very proud. Team spirit is key.  

We are looking for doers! We're very eager to find out how you would do it.
If you have any questions, please contact Erin Demos at e.demos@rational-online.com.
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RATIONAL Cooking Systems, Inc. | 1701 Golf Rd. Suite C-120 Commercium | IL 60008 Rolling Meadows | United States (US) 

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