Customer Success Specialist (CSS)

Lead generation, prospecting and relationships
Reference number: 11762

 

The primary goal is to market the RATIONAL thermal cooking systems (iCombi Pro and iVario Pro) to the local marketplace.  The CSS will invite companies to the online sales webinars, local demos and secure appointments for the field sales team.  In addition they will qualify prospects in the targeted the customer base, updating the CRM (Sales Force) and build a last-longing relationship with the customers that should also be applied to the after-sales activities.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Pre-Sales
•    The primary goal is to market the RATIONAL thermal cooking systems (iCombi Pro and iVario Pro) to the USA marketplace by successfully inviting, hosting, and moderating companies in online sales webinars or by securing appointments for the field sales team
•    Qualify prospects via internet investigation and telephone communication, thus developing it into a functional record where we can interact and support the customer. 
•    Target our existing customer base, thus embracing the ideal of multiple touch points on the customer lifecycle to maximise upsell opportunities for a total kitchen solution.
•    Proactively drive sales via the identification and qualification of new business prospects. 
•    Continuous CRM (Salesforce) updates
After-Sales:
•    Follow up with the customer to and take corrective actions when needed to ensure customers’ satisfaction throughout the customer journey
•    Book Trainings (Academy)
General marketing
•    Support on general marketing department tasks as needed

 

EDUCATION and/or EXPERIENCE:

•    Food Industry: 5+ years of kitchen experience: Chef and/or Supervising Kitchen Operation – Catering and hospitality Industry experience preferred
•    Experienced with troubleshooting by phone/e-mail/Microsoft Teams or similar (required)
•    Cold Calling experience is preferred
•    Bachelor’s degree is a plus.
•    CRM Experience: Salesforce (Preferred)

 

QUALIFICATIONS
•    Good communication Skills: strong English-language written and verbal communication skills, including the ability to interact with executive-level officers
•    Desire to communicate with potential customers
•    Proactive
•    Organized (high levels of information management and follow-up are necessary)
•    Results-Oriented
•    Detailed-Oriented
•    Customer-Oriented
•    Self-Motivated
 

 

Our offer
Would you like to drive an innovative company forward even more efficiently, even more profitably? Are you looking for an interesting role and personal growth?  Then you’ve come to the right place. We believe in an open and modern working environment where employees can constantly develop and challenge themselves. But above all, our success is characterised by our strong team. We work with true professionals who keep an eye on every figure and always focus on the customer benefit. With team spirit and a strong sense of responsibility, they achieve excellent results, which we value with performance-based remuneration and attractive fringe benefits.

Our company
RATIONAL is the world market and technology leader when it comes to hot food preparation. Thanks to innovative high-tech solutions for professional kitchens around the world, our growth and profitability are exceptionally sustainable. Turnover is over 649 million euros and our global market share is over 50%. More than 2,300 employees currently benefit from this. Maybe you will soon too, because if you are just as enthusiastic about these figures as we are, we look forward to receiving your application.

If you have any questions in advance, please contact Latesha Williams at l.williams@rational-online.com.
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RATIONAL Cooking Systems, Inc. | 1701 Golf Rd. Suite C-120 Commercium | IL 60008 Rolling Meadows | United States (US)