Customer Service Specialist

Reference number: 11163


Our Company

RATIONAL AG is the global market and technology leader offering innovative high-tech solutions for professional kitchens all over the world. Within a dynamic, international company environment, which is affected by a sustainable growth, exciting and diversified duties and responsibilities are waiting for you. We are an efficient, process-oriented organization, where the individual responsibility and self-organization of our employees as “entrepreneurs within the company“ are particularly advanced.


RATIONAL as an Employer

We are a family-oriented company and are active on the global stage of the food industry. Tradition and innovation are not in contradiction to each other, they mutually strengthen each other to pursue the sustainable development of our company.


Your Scope of Responsibility

  • Manage customer orders from inception to delivery and through the entire order-to-cash cycle
  • Ensure timely and accurate processing of quotes and orders in compliance to company’s policy
  • Monitor and manage backlog. Liaise with customers and 3PL for delivery arrangements & requirements
  • Working with Finance team on payment issues and follow up on payment and credit release
  • Maintain database (eg. Sold To/Ship To, etc.) accuracy and data quality in SAP
  • Develop and maintain effective working relationship across functions to meet and / or exceed customers’ requirement
  • To perform other duties as assigned


Your Professional Profile

  • Meticulous with a positive attitude
  • Must possess strong problem solving, communication and interpersonal skills
  • Outstanding team skills paired with an entrepreneurial attitude
  • Excellent English language and other local languages are advantageous
  • Proficiency in SAP system
  • Minimum 5 years of customer service experience. With knowledge and experience in shipping procedures.



What we offer you
With us, you can expect exciting tasks and projects, personal responsibility right from the start and constant further development. Your environment: modern workplaces and an unparalleled culture of trust on an equal footing. As a trainee, you will be supervised and intensively supported through regular exchange with our highly motivated team of trainers. You benefit from above-average pay, Christmas and holiday bonuses and many other benefits such as meal allowances, travel allowance and company fitness.

This is us
We currently train around 70 trainees and dual degree students. With more than 2,300 employees worldwide, we focus on international growth and at the same time remain true to our roots. We are the world market and technology leader in the manufacture of professional kitchen appliances – which is why we focus on high-tech solutions and stability in an industry with a future. Our excellence comes from confidence: in the quality of our products, our strong corporate base, the expertise of every single employee and in everything we do.

Ready to take off? Then we look forward to receiving your application via our online portal. We’re excited to hear what you have to say. 
If you have any questions beforehand, Birgit Pendt will be happy to answer them.

RATIONAL Cooking Systems Pte Ltd | 25 International Business Park #01-51/52 German Centre | 609916 Singapore | Singapur (SG)