Regional Service Manager

Reference number: 8921 


The Service Manager reports to the Regional Service Manager and he is in close contact with sales colleagues in his assigned territories. His tasks include provision of support in all technical enquires, improvement of the product, as well as the service quality by taking care of technical trainings, product quality as well as partner performance monitoring.



  • Manages and develops an efficient and long-term service network of RATIONAL Service Partners.
  • Trains technical staffs of RATIONAL Service Partners.
  • Provides consultation in technical questions and issues by phone or on-site.
  • Handles installation services enquires or provides consultation services on-site.
  • Administers and follow up of warranty notifications.
  • Reports and tracks quality issues.
  • Coaches and conducts audit of RATIONAL Service Partners.
  • Conducts customer visits.
  • Manages customers’ account with Preventive Maintenance packages.
  • Participates in exhibitions and trade fairs.
  • Manages ConnectedCooking rollout (IT connectivity of units) for end customer.
  • Translates technical documents.
  • Drives installations reporting in the region. 


Your Professional Profile

  • 5+ years of relevant experience with minimum Diploma in Electrical/Mechatronic Engineering or similar.
  • Well-grounded technical know-how (Electrical-Mechanical) paired with advisory skills.
  • Understands technical questions and issues and able to explain complex technical information in an understandable way.
  • Experience in conducting training courses (i.e. Classroom, on the job and webinar).
  • Experience in the field of technical service as well as in the dealing with dealer/service partner networks.
  • Fluent in English and Thai both verbally and written.
  • IT-Savy (Basic Network Connectivity, MS Office; SAP preferred).
  • Willingness to travel (i.e. up to 50%).
  • Proactive, enthusiastic, open-minded, and customer-oriented.



Our Offer
At RATIONAL you will find a dynamic company, extremely successful on an international level and is likely to grow even more – this makes your area of responsibility extremely exciting and multifaceted. We rely on a lean, process-oriented organization, where personal responsibility is not an empty word but actively promoted as well. In addition we offer our “entrepreneur within his enterprise” an attractive performance-based remuneration package.


Our Company
RATIONAL is the global market and technology leader for thermal preparation of meals. Thanks to the use of high-tech-solutions, for professional kitchens all over the globe, its growth and earnings strength is exceptional and sustainable. The turnover exceeds 649 Million Euro and our world market share has reached above 50%. Over 2.200 employees profit from this development. If you are as enthusiastic about these figures as we are, we look forward to receiving your online application.


So please apply via our portal, we are curious to hear what you have to say. Should you have any questions Neha Panesar  is more than happy to help.