Product Manager

ConnectedCooking
Reference number: 11041

 

 

The ConnectedCooking Product Manager (CC PM) is responsible for the oversight and management for ConnectedCooking product rollouts with RATIONAL key account customers and providing second-level technical assistance to all customers; acting as the internal champion, subject matter expert, and supporter for the product; and developing appropriate product training.  The goal of the responsibilities is to drive customer usage and sales, and excitement and knowledge amongst internal staff.  This role will be based from our Rolling Meadows, IL USA headquarters office. 

 

Responsibilities include:

  • Oversee and manage the rollout of ConnectedCooking at key accounts
  • Serve as the internal champion of ConnectedCooking for RATIONAL North America (NAM)
  • Provide expertise on the product, answering “first level help desk” customer questions and escalating next-level question to the dedicated digital support team
  • Assisting customers with basic IT set up and networking support as needed
  • Create work tickets using Jira product management tool for tracking and reporting
  • Develop ConnectedCooking training courses for the NAM market in partnership with the global ConnectedCooking team
  • Support the sales team as needed in customer presentations
  • Contribute to the Product Design & Consultant and marketing team by completing ad hoc data entry, analyzing/meshing various product and dealer platforms, monitoring/updating other product management portals and databases

 

Qualifications include:

  • At least five years digital product management experience
  • Experience with networking, ERP platforms, and software integration
  • Two years of equipment experience, ideally restaurant equipment; hands-on work with RATIONAL products is a plus
  • Bachelor's degree is preferred
  • Technical aptitude and interest; IT support skill set is a plus
  • Excellent written and verbal communication skills
  • Strong problem analysis and solving skills; detail-oriented and thorough
  • Strong interpersonal and customer service skills with relationship-building capability
  • Ability to work in a cross-functional, team-oriented, and results-driven organization; self-starter and able to work independently
  • Be willing to periodically travel domestically and internationally, especially to Germany, Canada, and Mexico
  • Strong computer software skills - Word, Excel, PowerPoint

 

Our offer
Do you like to have a clear view and accountability for your area of responsibility? Very good. We have a lean and process-oriented organisation that places value on craftsmanship and does not let you forget to enjoy your work with a variety of tasks - together in a qualified team that supports you at all times. You will be working at the heart of our business, helping to put a satisfied smile on our customers' faces. But your satisfaction is also important to us. In addition to attractive remuneration, your future is in the best hands with us. We offer you a team-based working environment, characterised by strong cohesion and mutual trust.

Our company
Thanks to its employees, RATIONAL is the world market and technology leader when it comes to hot food preparation. Above all, the experienced craftsmanship and creativity of our employees are driving us forward. Together we achieve great successes of which we can be very proud. Team spirit is key.  

We are looking for doers! We're very eager to find out how you would do it.
If you have any questions, please contact Erin Demos at e.demos@rational-online.com.
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RATIONAL Cooking Systems, Inc. | 1701 Golf Rd. Suite C-120 Commercium | IL 60008 Rolling Meadows | Vereinigte Staaten (US)