Technical Service Manager, Athens, Greece

Join our dynamic team in Athens and seize the thrilling opportunity to become our Technical Service Manager! As a pivotal member, you'll play a vital role in supporting our operations in Athens, serving as the go-to expert for all technical inquiries. 

Elevate product and service quality, spearhead technical training initiatives, and be at the forefront of innovation. This is your chance to make a significant impact while embracing a rewarding career journey with us.

Your area of responsibility
•    Service Partner Management (third-party service) 
•    Planning and executing Technical Trainings for Service Partners
•    Providing Technical Support to Partner Network (phone, email, etc.)
•    Warranty Management (Administration and decision process)
•    Handling and managing Customer Satisfaction Surveys
•    Conducting Tandem Visits for on-the-job training with Partners
•    Contributing to long-term improvement of product and service quality
•    Support at exhibitions and trade fairs
•    General administration in CRM and ERP applications

 
Your profile
•    Experience in technical service and managing dealer/distributor/service partner networks •    Proficiency in didactics and training methods
•    Electrician, Electronics, Mechatronics, or similar background (e.g., engineer)
•    Ability to understand and explain complex technical information clearly
•    Diplomatic, patient, and customer-oriented
•    Proactive, enthusiastic, and open-minded
•    Accountable, self-managed, and decisive
•    Strong IT skills (MS Office, SAP preferred, CRM System)
•    Willingness to travel with / valid driver's license B
•    Strong verbal and written communication skills in Greek and English preferable

What counts for us are your qualifications – regardless of age, gender, disability, sexual orientation/identity or social, ethnic, or religious backgrounds. We welcome applications from all people with diverse backgrounds.

If you have any questions, please contact Michael Kühn.