Customer Service Specialist

When it comes to intelligent kitchen equipment and digital products, the RATIONAL Group is the global market and technology leader. Now its 2.800-some employees around the world need help. They need someone with brains, tenacity, and enthusiasm. Someone like you.

Summary

The regional sales manager (RSM) is responsible for planning and execution of sales activities resulting in significant sales growth with dynamically driving RATIONAL to market leadership in the assigned region. This position works independently and as a team player. The RSM is responsible for building contacts, cultivating relationships and developing sales with support and collaboration with the sales director and vice president of sales to develop market share and sales growth in respective region.

Key Responsibilities

• Performs duties related to order shipping and receiving and day-to-day warehouse operations.  Duties include but are not limited to:
• Use computer daily
• Pick and pack customer orders, counting and weighing of products
• Pick’s customer orders from stock and places orders on pallets or shelves, or transports orders to packing station or shipping area.
• Operates forklift, cherry picker, and scissor lift or uses hand-truck to move, convey, or hoist shipments from shipping and receiving platform to storage or work area.
• Sorting of incoming materials and understand how to use the bar code system
• May perform other responsibilities when required.
• Perform inventory, labeling, and customer service job tasks on a daily basis.
• Operate within the systems of SAP, UPS Wordship, LARA Applications, and Microsoft Office
• Conduct annual inventory stock taking each year. 

Qualifications

• High School diploma or equivalent; and one year + related experience
• Must be detailed oriented and have working knowledge of freight processing software (i.e. UPS). Forklift Certification is a plus, SAP knowledge is a plus.
• Ability to read, write, and comprehend simple instructions, short correspondence and memos in English.  Ability to effectively communicate information in one-on-one situations.
• Must be proficiency in computer usage and office automation tools such as E-mail, WWW, Windows, Microsoft Office.
• Must be able to routinely lift and/or move up to 50 pounds.

Your scope of responsibility:

• Manage customer orders from inception to delivery and through the entire order-to-cash cycle in India
• Ensure timely and accurate processing of quotes and orders in compliance to company’s policy
• Monitor and manage backlog.  Liaise with customers and 3PL for delivery arrangements & requirements
• Inventory monitoring and management
• Working with Finance team on payment issues and follow up on payment and credit release
• Maintain database (e.g., Sold To/Ship To, etc.) accuracy and data quality in SAP
• Develop and maintain effective working relationship across functions to meet and / or exceed customers’ requirements
• To perform other duties as assigned

Your professional profile:

• Meticulous with a positive attitude
• Must possess strong problem solving, communication and interpersonal skills
• Outstanding team skills paired with an entrepreneurial attitude
• Excellent English language and other local languages are advantageous
• Proficiency in SAP system
• Minimum 5 years of customer service experience, with knowledge and experience in shipping procedures

Our benefits

• Health insurance Day 1, 401(k) Match
• Half-day Summer Fridays with up to 31 days off in each year of employment
• Company Bistro with food available free for employees
• Reimbursement for Health Club memberships, AAA, and Costco or Sam's Club
• Discounted prices on entertainment, travel, and leisure activities
• All-Company Kickoff event, company summer BBQ
• Opportunities for further internal and external development
• Opportunity for profit-sharing type of financial benefits

What counts for us are your qualifications – regardless of age, gender, disability, sexual orientation/identity or social, ethnic, or religious backgrounds. We welcome applications from all people with diverse backgrounds.

If you have any questions, please contact Anchal Garg.