Assistant Technical Service Manager - Hyderabad
Technical Service - Hyderabad

When it comes to intelligent kitchen equipment and digital products, the RATIONAL Group is the global market and technology leader. Now its 2.800-some employees around the world need help. They need someone with brains, tenacity, and enthusiasm. Someone like you.

The Assistant Service Manager reports to the Service Manager in India and he is in close contact with sales colleagues in his assigned territories. His/Her task is to provide support in all technical questions, improves the product and service quality by taking care of Service Partners technical trainings as well as Service partners monitoring and support partners enquiries on parts, warranty claims, credit notes. This person will also generate reports in the area of service excellence, point of installations and management reports.  

Tasks:

• Manages and develops an efficient and long-term service network of Rational Service Partners.
• Trains technical staffs of RATIONAL Service Partners
• Provides consultation in technical questions and issues by phone or on-site
• Handles installation services enquires or provides consultation services on-site
• Administers and follow up of warranty notifications
• Reports and tracks quality issues
• Coaches and conducts audit of Service Partners.
• Conducts customers visits
• Drives customer satisfactory survey
• Drives point of installation
• Coordinates retrofit activities and handle product incidents (Product Surveillance)
• Quality and management reporting (KPI/Service Excellence)
• Participates at exhibitions and trade fairs
• Manages spare part order

Your professional profile

• Candidate should possess at least a Diploma in Electrical/Electronics/Mechatronic Engineering or similar with minimum 5 years of working experience in regional after-sales service operation.
• Well-grounded technical know-how (Electrical-Mechanical) paired with advisory skills.
• Understands technical questions and issues and able to explain complex technical information in an understandable way.
• Experience in the field of technical service as well as in the dealing with dealer/service partner networks.
• Understands issues and collaborates well with various stakeholders internally.
• Enthusiastic and professional phone manner attitude when dealing with end-customers and partners.
• Proactive, open minded and customer-oriented.
• Fluent in English both verbally and written as well as in one additional language (i.e. Tamil or Telgu).
• Good computer literacy. Advance skillset in spreadsheet data manipulation. Sap and Salesforce knowledge would be advantage.
• Willingness to travel.

What counts for us are your qualifications – regardless of age, gender, disability, sexual orientation/identity or social, ethnic, or religious backgrounds. We welcome applications from all people with diverse backgrounds.

If you have any questions, please contact Anchal Garg.