Customer Service Specialist

Your scope of responsibility:

• Manage customer orders from inception to delivery and through the entire order-to-cash cycle in India
• Ensure timely and accurate processing of quotes and orders in compliance to company’s policy
• Monitor and manage backlog.  Liaise with customers and 3PL for delivery arrangements & requirements
• Inventory monitoring and management
• Working with Finance team on payment issues and follow up on payment and credit release
• Maintain database (e.g., Sold To/Ship To, etc.) accuracy and data quality in SAP
• Develop and maintain effective working relationship across functions to meet and / or exceed customers’ requirements
• To perform other duties as assigned

Your professional profile:

• Meticulous with a positive attitude
• Must possess strong problem solving, communication and interpersonal skills
• Outstanding team skills paired with an entrepreneurial attitude
• Excellent English language and other local languages are advantageous
• Proficiency in SAP system
• Minimum 5 years of customer service experience, with knowledge and experience in shipping procedures

What counts for us are your qualifications – regardless of age, gender, disability, sexual orientation/identity or social, ethnic, or religious backgrounds. We welcome applications from all people with diverse backgrounds.

If you have any questions, please contact Anchal Garg. (+91 9599118714)