​Customer Success Specialist: Lead generation, prospecting and relationships
Reference number: 15870

This customer care manager position is based in our Mississauga, Ontario office.  The primary goal is to market the RATIONAL thermal cooking systems (iCombi Pro and iVario Pro) to the local marketplace.  The CSS will invite companies to the online sales webinars, local demos and secure appointments for the field sales team.  In addition they will qualify prospects in the targeted the customer base, updating the CRM (Sales Force) and build a last-longing relationship with the customers that should also be applied to the after-sales activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conduct qualification activities for new leads coming in from sources that include but are not limited to social media, trade shows, and website inquirieso Research all leads prior to reaching out, including internet research and reviewing any existing information in our Customer Relationship Management (CRM) system
o Qualify lead prospects through phone call and email communication, adding relevant and qualifying detail in our CRM Software
• Present the benefits of our cooking systems (iCombi Pro, iVario Pro) to each lead to identify potential equipment solutions for their business operations
o This includes conducting online regular presentations using pre-recorded videos
o Presentations may be 1:1 or to a small group of leads
• Collaborate with our Sales team by:
o Conducting regional calling campaigns to support Regional Sales Managers' initiatives; based on recommendations from Sales team and Salesforce research
o Placing qualified individuals into our RATIONAL Live in-person cooking demonstrations
o Scheduling visits with qualified individuals on behalf of our Regional Sales Managers
• Maintaining and updating CRM records in collaboration with other teams
• Support on general marketing department tasks as needed
• Participate in all required company programs, activities, and events

EDUCATION and/or EXPERIENCE:

•    Food Industry: 3+ years of kitchen experience: Chef and/or Supervising Kitchen Operation – Catering and hospitality Industry experience preferred
•    Experienced with troubleshooting by phone/e-mail/Microsoft Teams or similar (required)
•    Cold Calling experience is preferred
•    Bachelor’s degree is a plus.
•    CRM Experience: Salesforce (Preferred)

QUALIFICATIONS
•    Good communication Skills: strong English-language written and verbal communication skills, including the ability to interact with executive-level officers
•    Desire to communicate with potential customers
•    Proactive
•    Organized (high levels of information management and follow-up are necessary)
•    Results-Oriented
•    Detailed-Oriented
•    Customer-Oriented
•    Self-Motivated

Our offer
Would you like to drive an innovative company forward even more efficiently, even more profitably? Are you looking for an interesting role and personal growth?  Then you’ve come to the right place. We believe in an open and modern working environment where employees can constantly develop and challenge themselves. But above all, our success is characterised by our strong team. We work with true professionals who keep an eye on every figure and always focus on the customer benefit. With team spirit and a strong sense of responsibility, they achieve excellent results, which we value with performance-based remuneration and attractive fringe benefits.

Our company
RATIONAL is the world market and technology leader when it comes to hot food preparation. Thanks to innovative high-tech solutions for professional kitchens around the world, our growth and profitability are exceptionally sustainable. Turnover is over 649 million euros and our global market share is over 50%. More than 3,000 employees currently benefit from this. Maybe you will soon too, because if you are just as enthusiastic about these figures as we are, we look forward to receiving your application.

If you have any questions in advance, please contact Hamilton Andrade at h.andrade@rational-online.com.
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RATIONAL Cooking Systems, Inc. | 6950 Creditview Rd. – Unit 1 | L5N 0A6 Mississauga | Canada (CA)