NATIONAL SERVICE DIRECTOR
ESSENTIAL RESPONSIBILITIES include the following: (other duties may be assigned)
- Translate & implement successful processes through our company’s strategy
- Develop our after sales service operation to the highest customer satisfaction and performance
- Maintain & Monitor service quality & customer satisfaction according to RATIONAL standards and ensure high customer satisfaction
- Lead the team of Service Managers and Service Assistants in Canada to the highest quality of representation
- While coordinating with the team, the Service Director will manage and develop the partner network to the customer’s expectations and RATIONAL needs through a higher customer satisfaction rate, raising the first time fix rates, maintaining reasonable pricing and continuing to train the technical staff.
- Responsible for developing the Canadian parts supply system to reflect high availability and replenishment rates with reasonable pricing.
- Implement and enhance our service product portfolio.
- Manage and control existing maintenance contracts with our Key Accounts
- Enhance the overall performance of the KPI System as an effective measuring tool
- Relationship management of Key Account Stakeholders
- Support Global Projects as requested by Head Quarters in Germany
- Implement and Develop Key Account After Sales Strategy for Product Maintenance Program
Our offer
What do you need to make good sales? We know and we offer it: A dynamic and fast-acting team, a modern working environment with a feel-good character, success and future-oriented thinking, as well as recognition towards our employees. We reward performance and independent work. You are the expert, you know what to do and we give you the necessary confidence. With us, you grow in challenges and beyond.
Our company
RATIONAL is the leading contact when it comes to hot food preparation and our growth and profitability are exceptional. This is mainly due to the fact that the almost 3,000 employees do a great job, both nationally and internationally. It motivates them to be responsible for more effortless working in kitchens and more innovation in technology.
A job with added value is simply worth more. Do you also see it this way? Write to us and we’ll find out. We look forward to receiving your application.
If you have any questions, please contact Hamilton Andrade at h.andrade@rational-online.com.
RATIONAL Canada Inc.
6950 Creditview Rd.
Mississauga, Ontario, L5N 8E2
Canada