Are you passionate about technology, skilled in problem solving, and motivated to deliver outstanding service? Join our team in Türkiye as a Technical Service Specialist and become a key technical expert supporting our Service Partners and customers. In this role, you will combine hands-on training, technical competence, and strong customer orientation to ensure exceptional service quality.

Your area of responsibility

• Plan and execute Technical Trainings for our Service Partners to ensure high-quality service
• Provide technical support to the Partner Network (phone, email, etc.)
• Receive, prioritize, and manage incoming service requests and dispatch partners
• Coordinate and handle installation services
• Conduct tandem visits (on-the-job trainings in the field)
• Support customer tandem visits when required
• Contribute to long-term improvement of product and service quality
• Support exhibitions, trade fairs, and industry events
• Conduct product analysis (recalls, faults, retrofits)
• Support workshop activities
• Manage service management tools (JIRA, Salesforce)
• Perform administrative tasks in CRM and ERP systems

Your profile

• Education in Electrics, Electronics, Mechatronics, or a similar technical field (technician or engineer)
• Experience in technical service and working with dealer/distributor/service partner networks
• Knowledge of didactics and training methods
• Ability to explain complex technical information in a clear and understandable way
• Diplomatic, patient, and always attentive to customer needs
• Proactive, enthusiastic, open-minded, and strongly customer-oriented
• Accountable, self-managed, and confident in decision-making
• Strong presence, self-confidence, and persuasiveness
• Solid IT skills (MS Office; SAP and CRM systems preferred)
• Willingness to travel and a valid driver’s license B
• Strong verbal and written communication skills in Turkish and English

What counts for us are your qualifications – regardless of age, gender, disability, sexual orientation/identity or social, ethnic, or religious backgrounds. We welcome applications from all people with diverse backgrounds.

If you have any questions, please contact Vildane Hasani.