Customer Success Specialist 1
Rolling Meadows, IL

When it comes to intelligent kitchen equipment and digital products, the RATIONAL Group is the global market and technology leader. Now its 2,800+ employees around the world need help. They need someone with brains, tenacity, and enthusiasm. Someone like you.

Summary:

The Customer Success Specialist (CSS) is part of the Inside Sales team and plays a critical role in the Sales process, supporting an entire Street Sales region (5-8 Regional Sales Managers (RSM) per region).  Each Inside Sales team member (CSS) focuses on conducting pre-sales activities with leads from a wide variety of channels, resulting in providing qualified leads with business potential with the Street Sales team.

Key Responsibilities:

• Conduct qualification activities for new leads coming in from sources that include but are not limited to social media, trade shows, and website inquiries
  • Research all leads prior to reaching out, including internet research and reviewing any existing information in our customer relationship management (CRM) system (Salesforce)
  • Qualify lead prospects through phone call and email communication, adding relevant and qualifying detail in Salesforce
• Present the benefits of our cooking systems (iCombi Pro, iVario Pro, iHexagon) to each lead to identify potential equipment solutions for their business operations
  • This includes conducting online regular presentations using pre-recorded videos; events are promoted via social media and on our website
  • Presentations may be 1:1 or to a small group of leads
• Collaborate with our Street Sales team by:
  • Conducting regional calling campaigns to support RSMs initiatives; based on recommendations from Street team and Salesforce research
  • Placing qualified individuals into our RATIONAL Live in-person cooking demonstrations;
  • Scheduling visits with qualified individuals on behalf of our Regional Sales Managers;
• Maintaining and updating CRM records in collaboration with other teams
• Support on general marketing department tasks as needed

Qualifications:

• Food Industry: 5+ years of kitchen experience: Chef and/or Supervising Kitchen Operation – Catering and hospitality Industry experience preferred
• Experienced with troubleshooting by phone/e-mail/Microsoft Teams or similar required
• Cold Calling experience is preferred
• Bachelor’s degree is an advantage
• CRM Experience: Salesforce preferred

Compensation:

The starting salary range for this position is $60,000 - $64,000 per year, commensurate with experience and qualifications and may vary by geographical location.  Compensation for this position also includes a bonus.  Benefits include access to health, life, and disability insurances partially paid by the employer, paid time off, a 401(K) match, and future profit-share type earnings.

Our benefits:

• Health insurance Day 1, 401(k) Match
• Half-day Summer Fridays with up to 31 days off in each year of employment
• Company Bistro with food available free for employees
• Reimbursement for Health Club memberships, AAA, and Costco or Sam's Club
• Discounted prices on entertainment, travel, and leisure activities
• All-Company Kickoff event, company summer BBQ
• Opportunities for further internal and external development
• Opportunity for profit-sharing type of financial benefits

What counts for us are your qualifications – regardless of age, gender, disability, sexual orientation/identity or social, ethnic, or religious backgrounds. We welcome applications from all people with diverse backgrounds.

If you have any questions, please contact Jeff Romanek at j.romanek@rational-online.com.