Customer Success Manager (CSM)

 

Strong relationship-building service manager wanted!

 

 

RATIONAL USA is seeking an equipment specialist service professional to join our fast-paced, fast-growing team. 

 

The Customer Success Manager (CSM) manages activities and processes for assigned national accounts in a manner consistent with RATIONAL USA’s philosophy, goals, and objectives.  The CSM’s primary responsibility is to develop, support, and manage RATIONAL USA service partners and/or internal service teams for key accounts.  The CSM must be able to effectively communicate, both verbally and in writing, technical details concerning RATIONAL USA equipment, accessories, consumables, and spare parts to support customers, internal staff, and our business partners.  The CSM coordinates training customer sponsored individuals and their sub-agents.  The CSM is the key link for all service needs from the sales organization to these accounts.  The CSM is the service ambassador representing RATIONAL USA in a professional manner at all times.

 

 Essential responsibilities of the Customer Success Manager are:

  1. Territory management, including developing service partners, reviewing inventory levels, holding partners accountable to agreed-upon metrics, and addressing complaints
  2. Regular customer support via phone.
  3. Training, including service provider updates and warranty processes
  4. Warranty and invoice review
  5. Sales support

 

Qualifications include:

  • Associate's degree in electronics or equivalent relevant experience
  • Strong problem-solving skills
  • Ability to proactivly prioritize and multi-task
  • Strong sense of urgency and self-discipline
  • Good written and verbal communication skills
  • Availability for overnight travel up to 50%, and ideally to be based in Rolling Meadows, IL

 

 

RATIONAL is the world market and technology leader for the thermal preparation of food in professional kitchens. The company’s principal objective is to offer maximum customer benefit at all times. Internally, RATIONAL is committed to the principle of sustainability, which is expressed in its policies on environmental protection, leadership, and social responsibility. Numerous international awards bear witness to the high quality of RATIONAL’s work year after year.

 

Please apply here through our online hiring system, or send your resume to e.demos@rational-online.com.

 

RATIONAL is an Equal Opportunity Employer and offers competitive salaries and outstanding benefits; including medical, dental, vision, 401K, life insurance, short-term and long term disability coverage and more!  Check us out at www.rational-online.com!