Reg. Tech. Svc. Mngr. (RTSM) - West
Reference number: 15068
The Regional Technical Service Manager’s (RTSM) primary responsibility is delivering comprehensive technical training sessions to service partner technicians on a monthly basis, managing escalated technical issues, and providing ongoing support to the technical team. In addition, this role will involve direct field support for troubleshooting problem units that require multiple service visits. The RTSM is the technical service ambassador representing RATIONAL USA in a professional manner at all times.
Daily tasks support the essential duty of territory technical support. The RTSM will conduct monthly technical training session at various sites through the region on equipment, warranties, and ensuring that the company’s owned inventory is operational and is available. They will serve as the primary point of contact for all escalated technical issues in the region, ensuring timely and effective resolutions, Conduct field visits with RSP (Regional Service Provider) technicians for unresolved unit problems, collaborate with Regional Service Operations Manager to assess technical knowledge of RSPs, and support sales process stakeholders including end users, equipment dealers, manufacturers representatives, regional sales managers and directors.
Qualifications include an Associate/Bachelor's degree in Electronics from an accredited college or university; or equivalent combination of education and relevant experience, experience in technical support or training roles, experience with commercial foodservice equipment or HVAC, abiility and desire to attend training classes as needed. The RTSM role requires frequent ground and/or air travel, including local and distance destinations and possible continuous overnight stays.
Our offer
Do you like to have a clear view and accountability for your area of responsibility? Very good. We have a lean and process-oriented organisation that places value on customer service. You will be working at the heart of our business, helping to put a satisfied smile on our customers' faces after you resolve their problem. But your satisfaction is also important to us. In addition to attractive remuneration, your future is in the best hands with us. We offer you a stable and safe working environment, characterised by strong cohesion and mutual trust.
Our company
Thanks to its employees, RATIONAL is the world market and technology leader when it comes to hot food preparation. Above all, the experienced craftsmanship and creativity of our employees are driving us forward. Together we achieve great successes of which we can be very proud. Team spirit is key.
We are looking for doers! We're very eager to find out how you would do it.
If you have any questions, please contact Erin Demos at e.demos@rational-online.com.
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RATIONAL Cooking Systems, Inc. | 1701 Golf Rd. Suite C-120 Commercium | IL 60008 Rolling Meadows | United States (US)