Rework Supervisor

Reference number: 14673




The Rework Supervisor manages the Rework process from our Elgin, Illinois distribution center, where the primary responsibility is to repair units to RATIONAL specifications and keep a detail-oriented record of such repairs. This role also includes managing tradeshow preparation by facilitating the work needed to meet the marketing plan.  In addition, this position will coordinate stacking assembly per customer requirements in a manner consistent with RATIONAL USA’s philosophy, goals, and objectives. The Supervisor must be able to communicate, both verbally and in writing effectively, technical details concerning RATIONAL USA equipment, accessories, consumables, and spare parts to support customers, internal staff, and our business partners.  They are responsible for coordinating rework processing in a timely manner as required by business needs, with the assistance of the rework team. 




  • Performs complex work in inspecting, repairing, and maintaining RATIONAL equipment, including iCombi, iVario, and UltraVent.
  • Coordinate preparing and crating cooking systems as requested for client needs and tradeshows.
  • Assess and estimate costs of repair of freight-damaged goods.
  • Data entry of completed repair projects and parts used.
  • Address customer complaints, questions, and concerns.
  • Work with Standard Operating Procedures for assembly and stacking.
  • Work with the Quality Manager to lead retrofit projects performed at the distribution center. 
  • Assists in the procurement of equipment and materials, supplies, and parts required to perform repairs.
  • Assist in the procurement of equipment and materials, supplies, and parts required for tradeshow preparation.
  • Work with 3rd party storage partner to store and maintain non-RATIONAL equipment necessary for tradeshows.
  • Maintain cleanliness and safety of the shop area. 

QUALIFICATIONS.  The requirements below represent the required knowledge, skill, and/or ability.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.



  • Associate/Bachelor’s degree in Electronics from an accredited college or university or equivalent combination of education and relevant experience.
  • Experience with high voltage components, knowledge of gas equipment, and understanding of the fundamentals of electrical wiring diagrams.



  • Working knowledge of office automation tools such as E-Mail, MS Office, Windows, Excel, Word
  • Ability to read electrical wiring schematics. 
  • Knowledge of gas control systems.
  • Knowledge of diagnostic tools such as electrical meters, flue gas analyzers, handheld power tools


  • 2-3 full-time and occasional temporary staff during peak times
  • Oversee vacation planning and workload management and conduct performance evaluations
  • Work with Director for hiring, firing, and disciplinary decisions



  • Fluency in English is required, with the following skills.  Spanish or German is a plus.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to read and consult on Customer compliance manuals.
  • Ability to write reports, business correspondence, and procedure manuals.


  • Ability to calculate figures and amounts and enter them into a freight damage sheet.
  • Ability to solve practical problems and deal with various concrete variables in situations with limited standardization. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.



  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • While performing the duties of this job, the employee is regularly required to talk or hear, frequently required to sit, stand, walk, use hand to finger, handle or feel, and reach with hands and arms.
  • The employee must frequently lift and/or move up to 75 pounds.
  • Specific vision abilities required include close vision, distance vision, and ability to adjust focus.
  • Must be forklift certified.



  • The noise level in the work environment is usually moderate to high


Our offer
Do you like to have a clear view and accountability for your area of responsibility? Very good. We have a lean and process-oriented organisation that places value on craftsmanship and does not let you forget to enjoy your work with a variety of tasks - together in a qualified team that supports you at all times. You will be working at the heart of our business, helping to put a satisfied smile on our customers' faces. But your satisfaction is also important to us. In addition to attractive remuneration, your future is in the best hands with us. We offer you a stable and safe working environment, characterised by strong cohesion and mutual trust.

Our company
Thanks to its employees, RATIONAL is the world market and technology leader when it comes to hot food preparation. Above all, the experienced craftsmanship and creativity of our employees are driving us forward. Together we achieve great successes of which we can be very proud. Team spirit is key.  

We are looking for doers! We're very eager to find out how you would do it.
If you have any questions, please contact Latesha Williams at

RATIONAL Cooking Systems, Inc. | 1701 Golf Rd. Suite C-120 Commercium | IL 60008 Rolling Meadows | United States (US)