Service Administration Assistant

When it comes to intelligent kitchen equipment and digital products, the RATIONAL Group is the global market and technology leader. Now its 2.700-some employees around the world need help. They need someone with brains, tenacity, and enthusiasm. Someone like you.

Summary:

The Service Administration Assistant (SAA) / Dispatch Specialist works as part of the Service Administration team out of our Rolling Meadows, IL office.  The SAA serves as a cross-process support between customers, service administration, and regional technical manager, overseeing service calls. 

Key Responsibilities:

• Managing installations and commissioning by dispatching work orders
• Dispatch Regional Service Partners (RSPs), who accept/reject the dispatch in a portal, and then follow-up is done via phone
• Following up with the Regional Service Partners on current order status
• Professionally communicate service status with customers
• Log all dispatch data and resolutions in Salesforce
• Create quotations for service work in real-time and submit to customers for review
• Review, verify and update assets and parts warranty status and determine business scenario and accounting type based on guidelines

Qualifications:

• Must be able to work in office 5 days a week in Rolling Meadows, IL office
• Associate’s/Bachelor’s degree from college or university in Business or related field; or equivalent combination of education and 1-3 years of relevant experience
• Experience with data management, contracts and Salesforce is a plus
• Ability to speak to different levels of people within RATIONAL
• Precise, detail-oriented, with ability to analyze data
• Willingness to assist customers, ability to see the challenges they face, manage, build, and maintain those relationships
• Working knowledge of office automation tools such as E-mail, WWW, Windows, Microsoft Office Suite
• Must be proficient with Microsoft Excel and be able to perform basic functions like VLOOKUP
• Typical day is 80% data entry and 20% on the phone

Our benefits:

• Health insurance Day 1, 401(k) Match
• Half-day Summer Fridays with up to 31 days off in each year of employment
• Company Bistro with food available free for employees
• Reimbursement for Health Club memberships, AAA, and Costco or Sam's Club
• Discounted prices on entertainment, travel, and leisure activities
• All-Company Kickoff event, company summer BBQ
• Opportunities for further internal and external development
• Opportunity for profit-sharing type of financial benefits

What counts for us are your qualifications – regardless of age, gender, disability, sexual orientation/identity or social, ethnic, or religious backgrounds. We welcome applications from all people with diverse backgrounds.

If you have any questions, please contact Jeff Romanek at j.romanek@rational-online.com.