Service Administration Assistant

Dispatch Specialist
Reference number: 13466


The Service Administration Assistant - Dispatch Specialist works as part of the Service Admin team out of our Rolling Meadow, IL  office.  They serve as a cross-process support between the customers, service admin, and regional technical manager in order to oversee service calls. The main task is managing installations and commissioning by dispatching Work Orders and following up with the Regional Service Partners on current status. They are dispatching the Regional Service Partners (RSPs), who accept/reject the dispatch in a portal, and then follow-up is done via phone.  All dispatch data and resolutions are logged in the portals and Salesforce system, with about 80% data entry and 20% phone time making up the day-to-day work of the Dispatch Specialist.



  • Salesforce experience is a plus
  • Ability to can stay professional and not get frazzled during difficult phone conversations
  • Persuasive
  • Ability to speak to different levels of eople within the RSP organization
  • Precise, detail-oriented, with ability to analyze data
  • Willing to help the customers and see the challenges as helping them manage the difficulties in order to build and maintain relationships


Our offer
Would you like to drive an innovative company forward even more efficiently, even more profitably? Are you looking for more growth? Then you’ve come to the right place. We believe in an open and modern working environment where employees can constantly develop and challenge themselves. But above all, our success is characterised by our strong service team. We work with true professionals who keep an eye on customer benefit. With team spirit and a strong sense of responsibility, they achieve excellent results, which we value with performance-based remuneration and attractive fringe benefits.

Our company
RATIONAL is the world market and technology leader when it comes to hot food preparation. Thanks to innovative high-tech solutions for professional kitchens around the world, our growth and profitability are exceptionally sustainable. Turnover is over 779 million euros and our global market share is over 50%. More than 2,200 employees currently benefit from this. Maybe you will soon too, because if you are just as enthusiastic about these figures as we are, we look forward to receiving your application.

If you have any questions in advance, please contact Latesha Williams.

RATIONAL Cooking Systems, Inc. | 1701 Golf Rd. Suite C-120 Commercium | IL 60008 Rolling Meadows | Vereinigte Staaten (US)