Customer Service

Job Description: Regional Customer Service Specialist (BDC Asia)

Your scope of responsibility:
• Manage customer orders from inception to delivery and through the entire order-to-cash cycle
• Ensure timely and accurate processing of quotes and orders in compliance to company's policy
• Monitor and manage backlog. Liaise with customers and 3PL for delivery arrangements & requirements
• Working with Finance team on payment issues and follow up on payment and credit release
• Maintain database (e.g., Sold To/Ship To, etc.) accuracy and data quality in SAP
• Develop and maintain effective working relationship across functions to meet and / or exceed customers' requirements
• To perform other duties as assigned

Your professional profile:
• Meticulous with a positive attitude
• Must possess strong problem solving, communication and interpersonal skills
• Outstanding team skills paired with an entrepreneurial attitude
• Excellent English language and other local languages are advantageous
• Proficiency in SAP system
• Minimum 5 years of customer service experience, with knowledge and experience in shipping procedures

Our Offer
At RATIONAL you will find a dynamic company, extremely successful on an international level and is likely to grow even more - this makes your area of responsibility extremely exciting and multifaceted. We rely on a lean, process-oriented organization, where personal responsibility is not an empty word but actively promoted as well. In addition, we offer our "entrepreneur within his enterprise" an attractive performance-based remuneration package.

Our Company
RATIONAL is the global market and technology leader for thermal preparation of meals. Thanks to the use of high-tech-solutions, for professional kitchens all over the globe, its growth and earnings strength is exceptional and sustainable. The turnover exceeds 770 million Euro and our world market share has reached above 50%. Over 2,100 employees profit from this development. If you are as enthusiastic about these figures as we are, we look forward to receiving your online application.