International Customer Service Assistant (f/m/d)

Reference number: 13541


RATIONAL International, based in Heerbrugg, is looking for an International Customer Service Assistant (f/m/d) EMEA.
As an International Customer Service Assistant you will support the sales organization in professional market development and be the contact person for customers and trade partners. This includes daily customer contact (internal as well as external) and coordination with all involved departments.


Your tasks

You can expect an extensive and exciting area of responsibility with the following tasks:

  • Complete processing of customer orders in SAP
  • Master data maintenance and creation of documentation
  • Delivery date monitoring
  • Dunning and credit management
  • Supporting the Sales Directors and Regional Sales Managers

Your Profile

  • Commercial training
  • Minimum 5 years’ experience in international internal sales 
  • Export knowledge is an advantage
  • Strong organizational and communication skills
  • Enjoys customer contact and interaction
  • Very good knowledge of written and spoken English, knowledge of German, Spanish and/or are of advantage
  • Good knowledge of MS Office
  • Strong SAP skills (ideally key user)
  • Confident use of SAP order processing system


What counts for us is your qualification - regardless of age, gender, disability, sexual orientation/identity as well as social, ethnic and religious background. We welcome applications from all applicants with diverse backgrounds.


Our offer
What do you need to make good sales? We know and we offer it: A dynamic and fast-acting team, a modern working environment with a feel-good character, success and future-oriented thinking, as well as recognition towards our employees. We reward performance and independent work. You are the expert, you know what to do and we give you the necessary confidence. With us, you grow in challenges and beyond. 

Our company
RATIONAL is the leading contact when it comes to hot food preparation and  our growth and profitability are exceptional. This is mainly due to the fact that the almost 2,300 employees do a great job, both nationally and internationally. It motivates them to be responsible for more effortless working in kitchens and more innovation in technology. 

A job with added value is simply worth more. Do you also see it this way? Write to us and we’ll find out. We look forward to receiving your application. 
If you have any questions, please contact Douriya Bell.

RATIONAL International AG | Heinrich-Wild-Strasse 202 | 9435 Heerbrugg | Schweiz (CH)