Service Technician - Luton, UK

 ​
Reference number: 14991

Main responsibilities

• Providing technical support via phone, for Rational cooking systems, to external Rational Service Partners, Dealers, third party engineers and end-user customers, analysing and resolving technical issues and complaints.
• Receive and manage incoming service requests, dispatching technical egineers, prioritizing as necessary to meet the needs and requirements of different clients. 
• Process technical engineers’ callouts, via Salesforce, reviewing documentation to investigate job authenticity, ensuring all requirements are met to process payment for completed work.
• Management of all customer data, ensuring that all records are accurate and consistently updated. 
• Answering queries related to technical faults, spare parts, and requests for information and documentation via a shared mailbox.
• Supporting the Regional Technical Managers with a variety of projects (e.g. recalls, faults and retro-fits).
• Assisting the Regional Technical Managers in the Workshop and customer site visits.
• Working closely with the Customer Service team in arranging installations for new Cooking Systems for external dealers and end-user customers
• Maintaining a small amount of stock held at the office, ensuring the correct processes are followed and the stock system is accurate to that of physical stock held.  

Our offer
What do you need to offer great service? We know and we offer it: A dynamic and fast-acting team, a modern working environment with a feel-good character, success and future-oriented thinking, as well as recognition towards our employees. We reward performance and independent work. You are the expert, you know what to do and we give you the necessary confidence. With us, you grow in challenges and beyond. 

Our company
RATIONAL is the leading contact when it comes to hot food preparation and  our growth and profitability are exceptional. This is mainly due to the fact that the almost 2,600 employees do a great job, both nationally and internationally. It motivates them to be responsible for more effortless working in kitchens and more innovation in technology. 

A job with added value is simply worth more. Do you also see it this way? Write to us and we’ll find out. We look forward to receiving your application. 
If you have any questions, please contact Helen Varley, People Director, at h.varley@rational-online.com.
___________________________________________________________________________

RATIONAL UK Ltd. | Unit 4 Titan Court , Laporte Way, Bedfordshire | LU4 8EF Luton | United Kingdom (GB)